Latest Entries

03/04 - RESOLVED: Intermittent Qualtrics Login issues

Updated March 04, 2015, at 10:27AM by Darryl Sims  | Latest Entries

Qualtrics access has been restored. Information Technology Services (ITS) has resolved the issue, and Qualtrics is now functioning as normal.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. 
Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

2015/03/03 - INCIDENT: Intermittent Qualtrics Login issues

Updated March 03, 2015, at 1:44PM by Darryl Sims  | Latest Entries

Information Technology Services (ITS) is reporting the following service disruption:


Service(s):
 Qualtrics 

Details: Users are currently having intermittent issues logging in.


Technical support staff will have the service restored as soon as possible. Follow the ITS Newsfeed for an all-clear notice.

Questions?
We're here to help. Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/26 - RESOLVED: FSU Service Center

Updated February 26, 2015, at 4:02PM by Darryl Sims  | Latest Entries

Access to FSU Service Center has been restored. Information Technology Services (ITS) has resolved the issue, and FSU Service Center is now functioning as normal.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. 
Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/26 - INCIDENT: FSU Service Center

Updated February 26, 2015, at 3:49PM by Darryl Sims  | Latest Entries

Information Technology Services (ITS) has received reports of the following service disruption:

Service(s): FSU Service Center
Details: Users unable to  log into the service

Technical support staff will have the service restored as soon as possible. Follow the ITS Newsfeed for more information or an all-clear notice.

Questions?
We're here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/26 - INCIDENT: Alumni Village power outage

Updated February 26, 2015, at 9:14AM by Ron Kimberly  | Latest Entries

Information Technology Services (ITS) has received reports of the following service disruption:

Service(s): Power
Location: Alumni Village
Details: Alumni Village is currently without power. Some buildings are utilizing an uninterruptible power supply (UPS).

Technical support staff will have the service restored as soon as possible. Follow the ITS Newsfeed for an all-clear notice.

Questions?
We're here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/24 - MAINTENANCE: FSUID Services

Updated February 24, 2015, at 11:56AM by Michael Gallardo  | Scheduled Maintenance
Information Technology Services (ITS) would like to inform you of the upcoming maintenance:

Service(s): FSUID Registration, FSUID Activation, FSUID Helpdesk Tool, Password Reset and Secure Identity Lookup
Date/Time: Tuesday, Feb. 24, 10 p.m. to Wednesday, Feb. 25, 1 a.m.
Service Availability: Services unavailable
                
If services are not made available at the time specified, an update will be posted to the ITS Newsfeed.

Questions?
We're here to help. If you experience issues after the maintenance has concluded, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/22 - MAINTENANCE: Florida LambdaRail

Updated February 21, 2015, at 12:30AM by suzkane  | Latest Entries

Information Technology Services (ITS) would like to inform you of the upcoming maintenance:

Service(s): Florida LambdaRail (Internet access)
Date/Time: Sunday, Feb. 22, 2015, 5 a.m. through 8 a.m.
Service Availability: intermittent access
Location: Tallahassee campus
Details: Internet access will be rerouted during the maintenance. Users may experience a brief service disruption when maintenance begins and ends.
 
If services are not made available at the time specified, an update will be posted to the ITS Newsfeed.

Questions?

We're here to help. If you experience issues after the maintenance has concluded, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/20 - RESOLVED: myFSU Portal

Updated February 20, 2015, at 12:31PM by Michael Gallardo  | FSUSC System Updates

Information Technology Services (ITS) is reporting the following service disruption which has been resolved:

Service: myFSU Portal
Details: Some users experienced a loss of functionality

ITS identified the issue with the myFSU portal service and full functionality has been restored. A workaround is in place for any user that is affected; they will be prompted to manually register for orientation when visiting the myFSU portal.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. If you are still experiencing any issues, please submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/20 - INCIDENT: myFSU Portal

Updated February 20, 2015, at 12:17PM by Darryl Sims  | Latest Entries

Information Technology Services (ITS) has received reports of the following service disruption:

Service(s): myFSU portal
Details: Some users experiencing a loss of functionality

Technical support staff will have the service restored as soon as possible. Follow the ITS Newsfeed for an all-clear notice.

 

Questions?
We're here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

2/19 - RESOLVED: Student Central Service Disruption

Updated February 20, 2015, at 11:35AM by Brittany Houston  | FSU News

Information Technology Services (ITS) is reporting the following service disruption which has been resolved:

Service: Student Central
Details: Intermittent issues with Student Central administrative access

The Student Central Web Servers and Application Servers have been restarted, which has resolved the incident. ITS is still investigating the root cause of this morning's issue.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. If you are still experiencing any issues, please submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/20 - MAINTENANCE: Various applications

Updated February 20, 2015, at 4:41PM by Ron Kimberly  | Latest Entries

Information Technology Services (ITS) would like to inform you of the upcoming maintenance:

Service(s): Data Cache and related services (see below)
Date/Time: Friday, Feb. 20, 2015,  5 p.m. through Saturday, Feb. 21, 2015, 5 p.m.
Service Availability: Services unavailable
Service List:

  • Admissions and Advising Notes applications
  • myFSU Portal user data (all navigation links will be available)
  • Applications dependent on Student Central: Career Portfolio, OBIEE, FSUID creation, Orientation, ServScript
  • Services that interact with Student Central, including Housing and Health Services
If services are not made available at the time specified, an update will be posted to the ITS Newsfeed.

Questions?
We're here to help. If you experience issues after the maintenance has concluded, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/16 - RESOLVED: Exchange email search function

Updated February 16, 2015, at 11:03AM by Darryl Sims  | Latest Entries

Exchange email search function have been restored. Information Technology Services (ITS) has resolved the issue, and full-text searches performed in OWA, Outlook (non-cached mode), or on Windows mobile devices is now functioning as normal.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/16 - RESOLVED: Secure Apps

Updated February 16, 2015, at 10:15AM by Darryl Sims  | Latest Entries

Information Technology Services (ITS) would like to inform you that the Incident affecting Secure Apps on Monday, Feb. 16, 2015, has been resolved. The Secure Apps is now functioning as normal for all users.

Thank you for your patience. We apologize for any inconvenience.

Questions?
We're here to help. Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

 

02/14 - MAINTENANCE: myFSU Portal

Updated February 13, 2015, at 5:06PM by Darryl Sims  | Latest Entries

Information Technology Services (ITS) would like to inform you of the upcoming maintenance:

Service(s): myFSU Portal
Date/Time: Saturday, Feb. 14, 2015 10:00 - 11:59 p.m.
Service Availability: Services should remain available but may experience intermittent interruptions.

If services are not made available at the time specified, an update will be posted to the ITS Newsfeed.

Questions?
We're here to help. If you experience issues after the maintenance has concluded, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

02/11 - INCIDENT: Exchange email search function

Updated February 11, 2015, at 12:54PM by Michael Gallardo  | FSUSC Known Issues

Information Technology Services (ITS) has received reports of the following service disruption:

Service(s): Exchange email search function
Details: Some users may experience an issue that impacts the functionality and performance of the full-text searches performed in OWA, Outlook (non-cached mode), or on Windows mobile devices.

Technical support staff will have the service restored as soon as possible. Follow the ITS Newsfeed for an all-clear notice.

Questions?
We’re here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.