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2014/08/20 - RESOLVED: Data in shared calendars

Updated August 20, 2014, at 2:08PM by Ron Kimberly  | Latest Entries

Information Technology Services (ITS) has resolved the issue affecting data in Microsoft Exchange public folders, including shared calendars, shared contacts, shared tasks, and shared notes. A message, which can be found below, will be distributed to all users directly impacted by this issue.

We're here to help. Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or

Information Technology Services (ITS) recently experienced an issue with Microsoft Exchange public folders, which include shared calendars, shared contacts, shared tasks and shared notes. As a result, any appointments and other information on these shared items that was entered between 8 p.m. on Sunday, Aug. 17, 2014 to 8 p.m. Tuesday, August 19, 2014 has been lost and must be reentered.

The issue, which caused the loss of all public folder information, occurred while ITS was working alongside Microsoft to address a corrupted database. At the advice of Microsoft, ITS performed a restore of the last full public folders backup to resolve the issue.

Thank you for your patience. We apologize for any inconvenience.